FAQ
Yes, we offer free shipping with every order you place. Our packages are shipped and insured with
FedEx. Once your order has been shipped, we will provide you with a tracking number so you can
keep track of your package while it’s being delivered to you. It’s important to make sure someone is
home to sign for the package when the delivery arrives.
Yes, we offer worldwide shipping to most locations around the world.
Depending on where the package is being shipped delivery times may vary. Your package will arrive
up to 5 business days from the moment your package is shipped out from our facility. In the event of
any delays, you will be notified immediately.
Yes, we offer secure payment options on our website. You can checkout using your preferred credit
card including Visa, AMEX, Mastercard.
Depending on where you reside you may be required to pay additional import taxes. The buyer is
solely responsible for payment of these fees if applicable.
Once you order is shipped, we will provide you with a tracking number. You can then login to the
FedEx website directly and search using the tracking number we provided you with.
If for any reason you are unhappy with your purchase, we offer a full return. In order to receive a
refund, you will need to contact us within the first 14 days of receiving your item. You will then be
required to ship the item up to 30 days from the date you received your order. The item must not be
damaged and returned in the same condition as it was received. Simply contact our customer service
reps to assist you with initiating your refund.
You may cancel an order you placed within 48 hours of making your purchase.
We offer 1 free resize of your ring per order however the customer will be responsible for covering
the shipping costs both ways.
We recommend you visit your local jeweler or head over to the closest mall to find a jewelry store.
They will have the proper equipment to measure your finger and give your exact size.
Yes, all diamond rings come with a with a GIA/SGL certificate of authenticity included in the package.
Yes, most jewelry can be customized. Please speak to one of our reps for more information on the
item you wish to customize.
Yes, we offer payment plans with the various payment methods available to you upon checkout. You
can also speak to one of our reps for more information on payment plans.
